An employee’s last day is no less important than their first day. To get useful information from employees before they leave for good, your agency needs a positive offboarding process that culminates with a respectful, diplomatic exit interview.

Every organization will have a unique employee onboarding process. Of course, the details will be partly dictated by administrative, IT, legal, and human resource needs. But, for your onboarding to be effective, it should also be guided by continuous employee feedback.

A recent study conducted by Phil McAleer, a psychologist at the University of Glasgow, Scotland, found that we begin forming opinions about people when they first open their mouths.