Despite a semblance of normalcy on the horizon, the effects of the pandemic will have a significant impact on how local government agencies are run in the future, especially for human resources departments. Government HR leaders have been forced to meet challenges they never had before, in ways they may have never thought possible -- like enabling remote work, designing touchless work spaces, and migrating manual processes to the cloud.

The unexpected disruption of the COVID-19 pandemic caused many organizations to work remotely for the safety of their workforce. When we asked HR teams whether their teams moved to remote work at some point during the pandemic, 93% said they had. Despite a lack of preparedness, the majority we surveyed back in May found that with flexibility, resourcefulness, and a ton of support from their IT departments, they managed to adjust and persevere.