At Cumberland County, in-person exit interviews have been made available to separating employees for many years. Then, in 2022, they implemented a new offboarding system.
Read more about how Cumberland County began increasing their exit survey response rate and enhanced knowledge transfers with their NEOGOV offboarding process in the article Enhanced Employee Offboarding: Introducing Digitized Exit Checklists at Cumberland County in the July/August issue of Public Eye Magazine.
In the article, hear from Mikala Glanton, HRIS Division Supervisor at Cumberland County N.C. about the new processes put in place.
"Prior to implementing an offboarding checklist in NEOGOV with an exit survey step, we had a manual process in place; one that was specifically centered around the completion of an exit survey. When this system was in place, employees would tender their resignation, the department notified HR and the HRIS manager emailed separating employees with an exit survey link included.
The implementation of NEOGOV's offboarding portal improved the process in several ways. First, we made the process more efficient and collaborative by returning ownership to the department. Secondly, I believe we can attribute an increase in the return rate to a simple fact about human behavior: a separating employee is more likely to follow a link included in a checklist assigned by a person from their department in an administrative role than they would be to follow a link provided in an email from a distant HRIS manager they’ve never met in person. "
